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We're here for you.

Take all the time you need.
We'll walk through everything together.

🕊️
Begin Arrangements
Start the cremation arrangement process
🪴
Ashes Pick Up
Collecting your pet's ashes or keepsakes
Step 1 of 5
Your information & pet details
We're here for you. Let's start with a few details.
Please enter your first name.
Please enter your last name.
Please enter a 10-digit phone number.
Optional — we will send you a summary of your selections
Please enter your pet's name.
Please select a type.
Under 5 lbs
5 – 20 lbs
21 – 50 lbs
51 – 100 lbs
Over 100 lbs
Please select a weight range.
Please select a service.
🌊
Shared Farewell
Your pet lovingly cared for — ashes peacefully scattered in the Pacific Ocean off Southern California.
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🕯️
Individual Farewell
Your pet cremated privately — their ashes returned solely to you in a keepsake urn.
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🌸
Private Farewell Ceremony
30-min private ceremony — individual cremation, fur clipping included, fresh flowers, candle lighting, personalized slideshow. No rushing. Ever.
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🐾
Paw Print
Wooden from $70 · Digital $25
+ Add
🐽
Nose Print
Wooden from $70 · Digital $25
+ Add
✂️
Fur Clipping — $30
A lock of fur to keep close
+ Add
Please select an option.
Please confirm to continue.
Order summary
Total—
Saskia
Jesse
Claire
K
Jamie
💳 Payment
Select payment method
💵
Cash
💳
Card
🔀
Split
Card payment taken on Square reader separately
🐾
Thank you for trusting us.
Confirm your collection
Find your order to sign and collect.
Staff Portal
Enter your 4-digit PIN
📅 Schedule
🗓 Availability
📋 Orders
💲 Pricing
📖 VA Guide
Home Pickup
Drop-off
Ashes Pickup
Ceremony
Available
Unavailable (blocked)
Tap any hour to toggle
Order Tracker
🔍
🚗 Quick Quote Calculator
Use when clients call to ask about fees — before they fill out the form.
Enter zip and weight to see the quote.
VA Script & Guide
📞 Answering the call
  • "Hi [Name], I'm so sorry for the loss of [Pet Name]."
  • "I'm here to help — take all the time you need."
  • Listen first. Let them speak. Do not interrupt.
🐾 Finding out what they need
  • "Would you like [Pet Name]'s ashes back, or a shared ceremony where [he/she] is laid to rest?"
    • If shared → move to Shared Farewell section
    • If individual or private → continue below
  • "Roughly how much does [Pet Name] weigh, and what breed is [he/she]?"
  • "For a [breed] around [X] lbs, it would be $[X] for [service]. Let me walk you through what's included."
💰 Service pricing — look up by weight
WeightSharedIndividualPrivate
Under 5 lbs$125$250$450
5–20 lbs$150$350$495
21–50 lbs$200$420$550
51–100 lbs$250$480$580
Over 100 lbs$280$520$620
🌊 Shared Farewell
  • "[Pet Name] is cremated together with other pets in a shared ceremony"
  • "The ashes are scattered in the Pacific Ocean"
  • Do not promise ashes back or an urn — there are none for shared
🕯 Individual Farewell
  • "[Pet Name] is cremated on [his/her] own — the ashes you get back are only [his/hers]"
  • "An urn is included — you get to pick one when you come in"
  • "You can also add a paw or nose print, fur clipping, or engraving"
  • "You will have [his/her] ashes back in about 7 to 10 business days"
🌸 Private Farewell Ceremony
  • "This is a private ceremony just for [Pet Name] and your family"
  • "30 minutes — we can extend for $28 per extra 30 minutes if you need more time"
  • "Everything is included — urn, fresh flowers, candle lighting, personalized slideshow, and fur clipping"
  • "For the slideshow — would you be able to send us a few photos of [Pet Name]?"
  • Once they say yes → ask them to email photos to hello@thepawstribute.com
🚗 If they ask about home pickup
  • "Of course — we can come to you"
  • "Can I get your zip code and roughly how much [Pet Name] weighs?"
  • Use the 🚗 Quote tab — enter zip and weight to get the fee instantly
  • "The pickup fee would be $[Amount]. Does that work for you?"
  • "Let me check with our team on timing — can I call you back to confirm?"
😟 If they worry about mix-ups
  • "I completely understand — it's such an important concern"
  • "The moment [Pet Name] comes in, we tag [him/her] straight away before anything else"
  • "At the facility they give [him/her] a metal ID tag that stays with [him/her] the whole time"
  • "You have my word on that"
  • Say this calmly and clearly. They need to feel sure.
🧸 Comfort items
  • "If [Pet Name] has a favorite blanket or toy, you are welcome to bring it"
  • "It needs to be made of cotton so it can go with [him/her]"
  • "We can also make a cotton blanket together if you would like something special to send [him/her] off with"
💧 Water cremation only — no flame cremation
  • "We use aquamation — water cremation — which is the most gentle and eco-friendly process available"
  • "Instead of flame, your pet's body is gently dissolved using warm water and a natural solution — completely dignified and peaceful"
  • "The ashes you receive are actually whiter and more complete than flame cremation"
  • "Many families prefer it — it is better for the environment and a softer process"
  • If they ask about flame cremation → "We specialise in water cremation only — it is a more gentle option and we believe it is the kindest way to care for your pet"
💛 When a family is very distressed
  • "Please take all the time you need. There is no rush at all."
  • "We are here whenever you are ready, and we will make sure [Pet Name] is treated with all the love and care they deserve."
  • Never rush. If too upset to talk, offer to call back later.
📬 Ashes ready — phone call
  • "Hi [Name], this is [Your Name] from The Paws Tribute. I am calling about [Pet Name]"
  • "[His/Her] ashes are ready — just wanted to let you know"
  • "Whenever you feel ready, we would love to set up a time for you to come in"
  • "There is no rush at all — just whenever you are ready"
📱 Reminder text messages
Copy and send via text. Replace [Name], [Pet Name], [Day], [Time] before sending.
Ashes ready — client coming to collect
Hi [Name], just a reminder that [Pet Name]'s ashes are ready for collection. We have you coming in on [Day] at [Time]. Our address is 200 Brown Rd Suite 108, Fremont, CA 94538. We will see you then.
Home pickup — we are coming to client
Hi [Name], just a reminder that we will be coming to pick up [Pet Name] today at [Time]. See you soon.
Ashes delivery — we are dropping off to client
Hi [Name], just a reminder that we will be dropping off [Pet Name]'s ashes to you today at [Time]. See you soon.
Client bringing pet to our office
Hi [Name], just a reminder that we have you coming in on [Day] at [Time]. Our address is 200 Brown Rd Suite 108, Fremont, CA 94538. We will see you then.
Staff Payroll
$20/hr per job · home pickup & delivery adds driver pay
From
To
⏱ Office hours worked per staff member
Enter actual hours in office for this period. $20/hr regardless of how many clients came in.
Select a date range and tap Generate.