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We're here for you.

Take all the time you need. We'll walk through everything together.

🏢
Office Drop-Off
You bring your pet to our Fremont office
🏠
Home Pick-Up
Our staff will come to your home
📦
Collect Ashes / Keepsake
Picking up your pet's ashes or keepsake items
🏢 Office Drop-Off
Step 1 of 5
Your information & pet details
We're here for you. Let's start with a few details.
Please enter your first name.
Please enter your last name.
Please enter a 10-digit phone number.
Please enter your pet's name.
Please select a type.
Under 30 lbs
31 – 60 lbs
61 – 80 lbs
81 – 100 lbs
101 – 150 lbs
Over 150 lbs
Please select a weight range.
Please select a service.
🌊
Shared Farewell
Your pet lovingly cared for — ashes peacefully scattered in the Pacific Ocean off Southern California.
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🕯️
Individual Farewell
Your pet cremated privately — their ashes returned solely to you in a keepsake urn.
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🌸
Private Farewell Ceremony
30-min private ceremony — individual cremation, fur clipping included, fresh flowers, candle lighting, personalized slideshow. No rushing. Ever.
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🐾
Paw Print
🐽
Nose Print
💙
No keepsake
Please select an option.
Sign here with your finger or mouse
Please sign to continue.
Order summary
Total—
Please select who is helping today.
💳 Payment
Select payment method
💵
Cash
💳
Card
⏳
Pending
Card payment taken on Square reader separately
🐾
Thank you for trusting us with .
Send yourself a confirmation
We'll email a summary of everything you selected.
📦 Collect Ashes / Keepsake
Confirm your collection
Find your order to sign and collect.
Staff Portal
Enter your 4-digit PIN
📅 Schedule
🗓 Availability
💲 Pricing
📖 VA Guide
Home Pickup
Drop-off
Ashes Pickup
Ceremony
AMS
Available
Unavailable (blocked)
Tap any hour to toggle
Order Tracker
🚗 Quick Quote Calculator
Use when clients call to ask about fees — before they fill out the form.
Enter zip and weight to see the quote.
VA Script & Guide
📬 Calling to say ashes are ready
"Hi [Name], this is [Your Name] from The Paws Tribute. I'm calling about [Pet Name]"
"[His/Her] ashes are ready — just wanted to let you know"
"Whenever you feel ready, we'd love to set up a time for you to come in"
"There's no rush at all — just whenever you're ready"
📱 Text template
Hi [Name], just wanted to let you know [Pet Name]'s ashes are ready. Whenever you feel ready, give us a call — (510) 505-8102. No rush at all.
Use when answering calls. Stay warm, speak slowly, never rush a grieving family. Italic = for your eyes only.
💧 We do Water Cremation only — no flame cremation
  • "We use aquamation — water cremation — which is the most gentle and eco-friendly process available"
  • "Instead of flame, your pet's body is gently dissolved using warm water and a natural solution — it's completely dignified and peaceful"
  • "The ashes you receive are actually whiter and more complete than flame cremation"
  • "Many families prefer it — it's better for the environment and a softer process"
  • If they ask about flame cremation specifically → "We specialise in water cremation only — it's a more gentle option and we believe it's the kindest way to care for your pet"
📞 Answering the call
  • "Hi [Name], I'm so sorry for the loss of [Pet Name]."
  • Listen first. Let them speak. Don't interrupt.
  • "I'm here to help — take all the time you need."
🐾 Finding out what they need
  • "Would you like [Pet Name]'s ashes back, or a shared ceremony where [he/she] is laid to rest?"
  • If shared → go to Shared Farewell section below
  • "Roughly how much does [Pet Name] weigh, and what breed is [he/she]?"
  • "For a [breed] around [X] lbs, it would be $[X] for [service]. Let me walk you through what's included."
💰 Service pricing — look up by weight
WeightSharedIndividualPrivate
Under 5 lbs$125$250$450
5–20 lbs$150$350$495
21–50 lbs$200$420$550
51–100 lbs$250$480$580
Over 100 lbs$280$520$620
🌊 Shared Farewell
  • "[Pet Name] is cremated together with other pets in a shared ceremony"
  • "The ashes are scattered in the Pacific Ocean"
  • No urn, no ashes returned — do not promise otherwise
🕯 Individual Farewell
  • "[Pet Name] is cremated on [his/her] own — the ashes you get back are only [his/hers]"
  • "An urn is included — you get to pick one when you come in"
  • "You can also add a paw or nose print, fur clipping, or engraving"
  • "You'll have [his/her] ashes back in about 7 to 10 business days"
🌸 Private Farewell Ceremony
  • "This is a private ceremony just for [Pet Name] and your family"
  • "30 minutes — we can extend for $28 per extra 30 minutes if you need more time"
  • "Everything is included — urn, fresh flowers, candle lighting, personalized slideshow, and fur clipping"
  • "For the slideshow — would you be able to send us a few photos of [Pet Name]?"
  • Once they say yes → give them the email or WhatsApp to send photos to
🚗 If they ask about home pickup
  • "Of course — we can come to you"
  • "Can I get your zip code and roughly how much [Pet Name] weighs?"
  • Use the 🚗 Quote tab — enter zip and weight to get the fee instantly
  • "The pickup fee would be $[Amount]. Does that work for you?"
  • "Let me check with our team on timing — can I call you back to confirm?"
😟 If they worry about mix-ups
  • "I completely understand — it's such an important concern"
  • "The moment [Pet Name] comes in, we tag [him/her] straight away before anything else"
  • "At the facility they give [him/her] a metal ID tag that stays with [him/her] the whole time"
  • "You have my word on that"
  • Say this calmly and clearly. They need to feel sure.
🧸 Comfort items
  • "If [Pet Name] has a favorite blanket or toy, you're welcome to bring it"
  • "We can cremate it together with [him/her]"
📬 When ashes are ready
  • "Hi [Name], this is [Your Name] from The Paws Tribute. I'm calling about [Pet Name]"
  • "[His/Her] ashes are ready — just wanted to let you know"
  • "Whenever you feel ready, we'd love to set up a time for you to come in"
  • "There's no rush at all — just whenever you're ready"
💛 When a family is very distressed
  • "Please take all the time you need. There's no rush at all."
  • "We're here whenever you're ready, and we'll make sure [Pet Name] is treated with all the love and care they deserve."
  • Never rush. If too upset to talk, offer to call back later.
💬 Text message templates
Families dropping off at the office
Hi [Name], this is [Your Name] from The Paws Tribute. So sorry for the loss of [Pet Name]. We're by appointment only — just reply or call us at (510) 505-8102 and we'll find a time that works for you.
Families asking about the process
Hi [Name], thanks for reaching out. We have three services — Shared Farewell, Individual Farewell, and Private Farewell Ceremony. We're by appointment only so just call or text us at (510) 505-8102 whenever you're ready.
Confirmed home pickup
Hi [Name], this is [Your Name] from The Paws Tribute. Confirming your home pickup for [Pet Name] on [Date] at [Time]. We'll be at [Address]. Pickup fee: $[Amount]. If anything changes — (510) 505-8102.
Ashes ready
Hi [Name], just wanted to let you know [Pet Name]'s ashes are ready. Whenever you feel ready, give us a call — (510) 505-8102. No rush at all.
Staff Payroll
$20/hr per job · home pickup & delivery adds driver pay
From
To
⏱ Office hours worked per staff member
Enter actual hours in office for this period. $20/hr regardless of how many clients came in.
Select a date range and tap Generate.